Refund policy
RGRM — Returns and refunds
Our UNITS are made to order. Except where applicable law requires otherwise, we do not offer voluntary returns or exchanges for a change of mind, a customer-selected wrong size, or a customer-selected wrong color. Please review the size guide before ordering.
Damaged, defective, misprinted, or incorrect UNITS
Inspect your UNIT on arrival and contact contact@raguiromo.store promptly with your order number, a description of the issue, and photos where possible. We will assess the issue and arrange the appropriate replacement, refund, or other remedy. Please report issues within 30 days of delivery where possible; this request does not limit statutory rights or legal claim periods.
Return instructions and costs
Contact us before sending a UNIT back so we can provide the correct instructions and return address. Do not send returns to a fulfillment facility without instructions. We do not provide free return labels for every request. We cover necessary return costs for faulty or incorrect UNITS where required by law. For a lawful change-of-mind return, you pay the direct return postage unless we agree otherwise or applicable law requires us to pay it.
EU and UK withdrawal rights
Where EU or UK consumer withdrawal rights apply, you may notify us of cancellation within 14 days after delivery without giving a reason, and return the goods within 14 days after notifying us. Email the support address above with your order details. These rights are not excluded merely because a standard UNIT is printed after purchase. Any exception for goods made to your specifications or clearly personalized applies only where legally valid.
For a valid withdrawal, we refund the purchase price and any standard outbound delivery charge within the applicable legal deadline, generally within 14 days of cancellation. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, where permitted. Any deduction for diminished value is limited to what the law allows for handling beyond what is needed to establish the goods' nature, characteristics, and functioning.
Refund processing and consumer rights
Refunds are issued to the original payment method unless otherwise agreed and legally permitted. Your bank may require additional processing time. Nothing in this policy limits mandatory consumer rights, including rights concerning faulty goods, goods that do not match their description, or other remedies under applicable law. Contact contact@raguiromo.store with any questions.